The short version
- Plans are monthly and renew automatically until you cancel.
- Cancel any time in your workspace under Billing, Manage billing & invoices. You keep your plan until the end of the month you paid for, and you aren’t charged again.
- Included videos reset each billing month and don’t carry over.
- Payments aren’t refunded for part of a month. If we can’t deliver a video you sent, it goes back to your allowance. An extra video comes back too, or we refund it if you ask.
This summary is here to help you read the page. The full text below is what applies.
Automatic renewal
When you choose a plan, you agree to a monthly subscription that renews automatically. We charge the payment method you chose at checkout the plan’s monthly price, plus any tax, when you subscribe and again on the same day each month, until you cancel. The price and what each plan includes are shown on your Billing page and on the checkout page before you pay.
After you subscribe, you get an email confirming your plan, its price, that it renews monthly and how to cancel, and a receipt for each payment. Once a year we also email you a reminder of your plan, its price and how to cancel. You can see your plan, your next renewal date and your invoices at any time under Billing, then Manage billing & invoices.
How to cancel
You can cancel online at any time, in a few clicks:
- Sign in and open Billing in your workspace.
- Choose Manage billing & invoices.
- Choose Cancel plan and confirm.
You can also cancel by emailing support@dunamisofficial.com from the address on your account. We confirm every cancellation by email.
Cancellation stops the next renewal. Your plan stays active until the end of the billing month you already paid for, so you can finish and download the videos in progress. After that, you can still sign in and download finished videos until you close your account, but you can’t send new videos.
Your monthly allowance
- Included videos are counted per billing month. They reset when your plan renews, and unused videos don’t carry over.
- Revisions are counted per video. A video you’ve already sent keeps its revisions even if your plan later ends or changes.
- Extra videos you buy are used after your included videos run out. They don’t expire while you have an active plan, but you need an active plan to use them.
- Extra revisions belong to the video you bought them for.
- Canceled videos don’t count. If a video is canceled before it’s finished, it goes back to your allowance, and an extra video it used comes back to you.
Changing your plan
You can move to another plan under Manage billing & invoices. The change takes effect right away, and Stripe adjusts the charge for the rest of the current month: you pay the difference for a bigger plan, or get a credit toward future invoices for a smaller one.
Refunds
Subscription payments aren’t refunded for part of a month or for videos you didn’t use, except as described here or where the law requires it.
- If we can’t deliver a video you sent (for example, the footage can’t be used, or we cancel it), it goes back to your allowance on its own. If it used an extra video you bought, you get that extra video back to use again, or we refund it instead if you ask.
- If you were charged by mistake, such as a duplicate charge, or a renewal after you canceled, we refund it.
- Extra revisions that were never used because the video was approved or canceled can be refunded on request within 30 days.
To ask for a refund, email support@dunamisofficial.com within 30 days of the charge. Refunds go back to the original payment method and can take 5 to 10 business days to appear. If something went wrong, please contact us before disputing a charge with your bank, so we can fix it faster.
Failed payments
If a renewal payment fails, Stripe tries again over the following days and emails you. While a payment is overdue, you can’t send new videos, but videos already in progress continue. If the payment still fails, the plan is canceled. Bank (ACH) payments can take a few business days to confirm; your allowance updates once the payment succeeds.
Price changes
If we change the price of your plan, we email you between 7 and 30 days before the new price takes effect, with how to cancel. The new price applies only from your next renewal after that notice, and if you cancel before then, you won’t pay it.
Taxes
Prices don’t include taxes, and we don’t add sales tax at checkout today. If we start collecting it, it will be shown at checkout before you pay and on your receipt.
The rest of the terms
This page is part of our Terms of Service. If they conflict on a billing question, this page applies.